Cancellation and Refund Policy

1. Introduction

This Cancellation and Refund Policy outlines the terms and conditions governing cancellations and refunds for products and services offered by 9Sportz. By making a purchase or booking with us, you acknowledge that you have read, understood, and agree to be bound by this policy.

2. Definitions

Company: Refers to 9Sportz, its subsidiaries, affiliates, officers, agents, and employees.
Customer: Refers to any individual or entity who purchases products or services from the Company.
Product: Refers to any tangible goods offered for sale by the Company.
Service: Refers to any intangible offerings such as subscriptions, consultations, or other services provided by the Company.
Order: Refers to the request by the Customer to purchase Products or Services from the Company.
Business Days: Refers to Monday through Friday, excluding public holidays in India.

3. General Policy

Our goal is to ensure complete customer satisfaction with our Products and Services. This policy describes the circumstances under which cancellations and refunds can be requested and how they will be processed.

Section A: Cancellation Policy

4. Cancellation of Products

4.1. Eligibility for Cancellation

Before Shipment: Customers may cancel their order for a Product at any time before the Product has been shipped.
After Shipment: Once the Product has been shipped, cancellations are not permitted. However, Customers may initiate a return after receiving the Product as per our Return Policy.

4.2. Cancellation Process

Online Cancellation: Customers can cancel their orders by logging into their account on our website and selecting the appropriate order for cancellation.
Email Cancellation: Customers can request cancellation by emailing us at info@9sportz.com with their order details.
Phone Cancellation: Customers can call our customer service to request a cancellation.

4.3. Confirmation of Cancellation

Upon receiving a cancellation request, the Company will verify the status of the order and confirm the cancellation via email within 15 business days.

4.4. Cancellation Charges

Before Shipment: No cancellation charges will apply.
Custom or Personalized Products: Orders for custom-made or personalized Products are not eligible for cancellation.

5. Cancellation of Services

5.1. Eligibility for Cancellation

One-time Services: Cancellations must be made at least 7 days before the scheduled service time.
Subscription Services: Subscriptions can be cancelled at any time, but the cancellation will take effect at the end of the current billing cycle unless specified otherwise.

5.2. Cancellation Process

Online Cancellation: Customers can cancel their Services by logging into their account on our website and managing their service subscriptions.
Email Cancellation: Send a cancellation request to info@9sportz.com with relevant service details.
Phone Cancellation: Call our customer service to request service cancellation.

5.3. Confirmation of Cancellation

The Company will process and confirm service cancellations via email within 15 business days of receiving the request.

5.4. Cancellation Charges

One-time Services: Cancellations made within 7 days of the scheduled service time may incur a cancellation fee of 100% of the service cost.
Subscription Services: No cancellation charges apply; however, fees already paid for the current billing cycle are non-refundable unless specified under the refund policy.

Section B: Refund Policy

6. Refund Eligibility

6.1. Product Refunds

Damaged or Defective Products: If the Product delivered is damaged or defective.
Incorrect Products: If the Product delivered is different from what was ordered.
Non-Delivery: If the Product is not delivered within 5 days past the estimated delivery date.

6.2. Service Refunds

Service Not Provided: If the scheduled Service was not provided due to fault on the Company's part.
Unsatisfactory Service: If the Service provided was significantly below the expected standard, subject to investigation and approval by the Company.

7. Refund Process

7.1. Submission of Refund Request

Products: Customers must submit a refund request within 7 days of delivery by contacting us through:
- Email: info@9sportz.com
- Phone: +91 8851724329
Services: Refund requests for Services must be made within 7 days of the scheduled service date or within 7 days of noticing the issue.

7.2. Processing of Refunds

Refunds will be processed and credited to the original payment method within 15 business days from the approval of the refund request. In some cases, additional time may be required for processing.

7.3. Partial Refunds

In some cases, the Company may issue partial refunds based on the condition of the returned Product or Service.

8. Exceptions

Some Products and Services may be exempt from cancellation and refund policies, including but not limited to:

Custom or Personalized Products: These are not eligible for cancellation or refunds once the order is placed.
Gift Cards: These are non-refundable.
Downloadable Products: Once the download is initiated, these Products are not eligible for refunds.

9. Return Shipping Costs

9.1. Responsibility for Return Shipping

Company Responsibility: If the refund is due to a fault on the Company's part (e.g., damaged, defective, or incorrect product), the Company will cover the return shipping costs.
Customer Responsibility: If the refund is due to the Customer changing their mind or ordering the wrong product, the Customer will be responsible for the return shipping costs.

9.2. Condition of Returned Products

The returned Product must be in the same condition as when it was received by the Customer, with all original packaging, accessories, and documentation intact. Any signs of use, wear, or damage not caused by the Company may result in a reduction of the refund amount or denial of the refund.

10. Contact Information

If you have any questions or need further clarification regarding this Cancellation and Refund Policy, please contact us at:

Email: info@9sportz.com
Phone: +91 8851724329
Address: 123 Sportz Avenue, Bengaluru, Karnataka, India