Thank you for shopping with 9Sportz. This Shipping Policy outlines the terms and conditions related to the shipping and delivery of products purchased from our website. By placing an order with us, you agree to the terms set forth in this policy.
Shipping costs are calculated based on the total weight of your order, shipping method selected, and the delivery location. The total shipping cost will be displayed at checkout before you confirm your order.
We ship to most locations within India. However, certain remote or inaccessible areas may have limited delivery options, and additional charges may apply.
Currently, we do not offer international shipping. Orders can only be shipped within India.
Delivery times vary depending on the shipping method selected and the destination. Estimated delivery times are provided at checkout and are counted from the date of order processing, not the date of order placement.
While we strive to ensure timely delivery, certain factors beyond our control, such as weather conditions, strikes, or unforeseen circumstances, may cause delays. The Company is not liable for any delays caused by such events.
In the event of a significant delay, we will notify you via email or phone and provide updated delivery information.
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using the tracking number on the shipping carrier's website or through your account on our website.
Please ensure that the shipping address provided is accurate and complete. The Company is not responsible for failed deliveries due to incorrect or incomplete addresses provided by the customer.
If no one is available to receive the package at the time of delivery, the shipping carrier may leave a notice or attempt redelivery. If the package is returned to us after multiple failed delivery attempts, we will contact you to arrange for reshipment. Additional shipping charges may apply.
If your order arrives damaged, please contact us immediately at info@9sportz.com or +91 8851724329. Provide photographic evidence of the damaged package and contents. We will assess the situation and arrange for a replacement or refund as necessary.
If your package is marked as delivered but you have not received it, please check with neighbors or the shipping carrier. If the package is still not located, contact us within 10 days of the delivery date for further assistance. We will work with the carrier to investigate and resolve the issue.
If you need to return a product, please refer to our Return and Refund Policy for detailed instructions. Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.
We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with the revised effective date. We encourage you to review this policy periodically to stay informed about our shipping practices.
If you have any questions or concerns about our Shipping Policy, please contact us at info@9sportz.com or +91 8851724329.